0 avis des étudiants
Notre école d'espagnol au Chili se trouve dans la capitale du pays, Santiago. Dotée de jolis patios devant et derrière, c'est un oasis de relaxation au centre de la ville.
Ce magnifique pays possède une capitale vibrante et remplie d'émotions à Santiago du Chili, et c'est pourquoi nous l'avons choisi pour nos cours d'espagnol, dans une zone de grande importance culturelle et historique.
L'école est située dans un des meilleurs quartiers de Santiago du Chili, avec d'étroites liaisons à toutes les zones de la ville. Il est possible que tu ne veuilles pas sortir de l'école, cependant, une fois que tu auras commencé à te faire des amis - tout le monde connait tout le monde ici et il y a toujours matière à parler. Au moment de partir, tu vas te sentir comme l'un d'eux, et tu vas probablement garder contact avec tes amis pendant longtemps!
Classes missed due to national or local holidays will not be made up or refunded. When more than one holiday falls in the same week (Monday – Friday), either one day of the missed classes can be made up or a 10% discount will be applied to the corresponding course week price; if students prefer to receive the discount they must notify us at the time of enrollment One to One classes will always be made up.
January 1st / April 14th / May 1st / May 21st / June 29th / July 16th / August 15th / September 18th / September 19th / October 12th / October 31st / November 1st / December 8th / December 25th
Students from the European Union do not require a visa to enter Spain or Latin America. Students from other countries must enquire about obtaining a visa at the Spanish or Latin American embassy or consulate closest to them.
10.2 The certificate certifying enrollment (invitation letter) can ONLY be issued by the school when the enrollment form and a copy of the student’s passport have been received and full payment of the program has been received via bank transfer. Not applicable for citizens of Australia, Brazil, Canada, China,
Israel, Japan, Korea, New Zealand, Russia, Singapore, South Africa, Turkey or the US.
1.1 For all don Quijote programs and services in Spain (Barcelona, Madrid,
Salamanca, Tenerife and Valencia), Latin America (Costa Rica, Ecuador,
and Mexico) and IEG schools in Spain (Alicante, Granada, Malaga, Marbella
and Seville). don Quijote conditions do not apply to partner schools. Partner
schools in Latin America may have other/additional conditions. For more
information, please contact our Head Office.
1.2 don Quijote accepts no responsibility whatsoever for cases of force majeure
(according to law) or for students’ actions.
1.3 On formalizing enrollment in a program (and accommodation) via Internet,
fax, online booking or in writing, students must accept the General and
Payment Conditions, as well as the rules and guarantees of don Quijote
that they have previously been provided with and read. No signatures are
necessary to express agreement. Any payment made confirms acceptance
of and agreement to all of these conditions.
1.4 The contracts are personal and non-transferable.
2.1 Some classes may be given in classrooms outside of our facilities during the
2.2 don Quijote’s management reserves the right to extend the timetable for
classes to 9 p.m.
2.3 In the rare event that only 1 or 2 students are enrolled in a program in the
same level group, the school reserves the right to change the group program
into a Private or Semi-Private Program. In this case, class hours will be
reduced by 50%.
2.4 In cities where programs are also available at other schools with Ideal
Education Group, classes can be combined at any time.
3. Course accreditation
3.1 A personalized certificate will be issued for studies in accordance with the
guidelines established by the Instituto Cervantes and the current legislation
regulating non-accredited education.
3.2 This certificate will contain the name of the course taken, course level and
number of hours completed. The name of the school in which the class(es)
were given, dates of enrollment and level achieved will also be included.
3.3 This certificate is not valid as an official document in accordance with the
legislation regulating non-accredited education.
3.4 Course verification will only be issued to students who attend at least 85%
of their classes.
4.1 Please check our website (www.donquijote.org/holidays) for updated
holidays as they may be subject to change before planning your trip.
4.2 Classes missed due to national or local holidays will not be made up or
refunded. When more than one holiday falls in the same week (Monday
– Friday), either one day of the missed classes can be made up or a 10%
discount will be applied to the corresponding course week price; if students
prefer to receive the discount they must notify us at the time of enrollment
One to One classes will always be made up.
5.1 The student will be charged for property damages caused either intentionally
or through negligence.
5.2 If there is damage and no one is directly responsible, the cost of repairs will be
divided among all students in the apartment or residence.
5.3 At don Quijote, respect for others and for the rules is essential for our
programs to run smoothly. Students’ failure to follow the rules established
will be grounds for keeping their accommodation guarantee deposit.
Some examples of behaviors that merit forfeit of the accommodation
deposit include: having guests stay overnight, making loud noises, smoking
in bedrooms, having parties, the consumption of alcohol, the consumption
of any narcotic or harmful substance, any other conduct that don Quijote
management considers inappropriate.
5.4 In the case of a serious disciplinary offence or repeated bad behavior, the
student will be expelled from the accommodation contracted with don
Quijote without the right to a refund.
5.5 Apartments and student residences may be substituted by other types of
accommodation, at the same price, during the high season.
5.6 If you reserve a shared double room (shared with another student) and
there is no other student with whom you can share the room, we reserve the
right to change your room at any time.
6.1 Health: We advise all citizens of the EU to bring the European Health
Insurance Card EHIC (formerly the E111 document) with them to their don
Quijote program. If you require medical treatment, this card and your medical
bill will allow you to be reimbursed by your country of origin for any medical
expenses incurred while abroad. We recommend students under 18 and
from other countries take out a don Quijote health insurance policy that
guarantees coverage for the illnesses stipulated in the aforementioned policy.
6.2 Civil Liability: don Quijote has an accident and civil liability insurance policy that
covers possible incidents or minor accidents that may occur within its centers
available to all students. don Quijote is not responsible for the loss or theft
of students’ personal property, for which we recommend you take out your
own insurance policy.
7. ADMISSION OR EXPULSION
7.1 don Quijote reserves the right to accept students aged 16 or under (Spain)
and 15 or under (Costa Rica, Ecuador and Mexico) in exceptional cases.
7.2 don Quijote reserves the right to cancel the student’s place if 4 weeks before
arrival he/she or his/her agency have not paid the total sum of the program,
accommodation and/or other services contracted.
7.3 In cases of serious disciplinary offence, repeated bad behavior or
infringement of the laws of the country in which the program is taking place,
the student will be expelled from the school and accommodation contracted
with don Quijote without the right to a refund.
7.4 In case damages are caused to third parties, all expenses incurred by don
Quijote and originating from the above-mentioned incident will be charged to
the student, who will have no right to later claims.
8. LAST-MINUTE RESERVATIONS, CHANGES AND ACCEPTANCE
8.1 A non-refundable advance payment of EUR 150 must be completed to
confirm reservations for programs in Spain and Cuba; and USD 200 to
confirm reservations for programs in Latin America.
8.2 For the confirmation of reservations made 4 weeks or less before arrival, the
total invoice must be paid in full at the time of enrollment.
8.3 Changes of destination, school, accommodation or program are free for
courses in Costa Rica (Santo Domingo de Heredia), Ecuador, Mexico, and
Spain (subject to availability, paying the price difference if applicable and
does not apply for Summer Camp). For all other changes to your confirmed
reservation for programs in Spain and Latin America EUR 150 | USD 200 will
be charged for administrative costs, at any time after arrival. All changes are
subject to availability.
9. OFFERS AND DISCOUNTS
9.1 The enrollment fee is valid for one year from the first reservation
made for all IEG schools in Spain and Latin America. In other words, any
programs reserved during a 12 month period can be made using the same
9.2 Our published offers or other types of discounts cannot be accumulated.
All offers or discounts are subject to availability and have a fixed duration.
No changes will be made to bookings that have been received prior to the
promotion. All offers and discounts will be applied at the time of booking.
10.1 Students from the European Union do not require a visa to enter Spain or
Latin America. Students from other countries must enquire about obtaining a
visa at the Spanish or Latin American embassy or consulate closest to them.
10.2 The certificate certifying enrollment (invitation letter) can ONLY be issued by
the school when the enrollment form and a copy of the student’s passport
have been received and full payment of the program has been received via
bank transfer. Not applicable for citizens of Australia, Brazil, Canada, China,
Israel, Japan, Korea, New Zealand, Russia, Singapore, South Africa, Turkey
or the US.
11. PAYMENT CONDITIONS
11.1 The total sum (in EUR for programs in Spain and Cuba and in USD for
programs in Latin America) must be received at least 4 weeks before your
arrival. Where payment in full is not received, don Quijote reserves the right to
cancel the program, and the student has no right to a refund.
11.2 All bank charges will be your responsibility. In the case whereby the bank
charges us a commission for receipt of your payment, we reserve the right to
charge you this sum upon your arrival.
11.3 No checks are accepted.
11.4 These prices are valid until the 31st of December 2017 for programs beginning
and ending in the year 2017.
11.5 This price list overrules all previous information concerning prices and dates.
11.6 don Quijote is not responsible for printing errors that may appear or for
errors in publications by third parties about don Quijote.
12. COURSE REDUCTIONS AND CANCELLATIONS
12.1 Cancellations before arrival will only be accepted up to and including the
last working day before arrival (Friday) and must be made in writing (letter,
telegram, e-mail or fax). Written evidence of the cancellation is required
and therefore cancellations made by telephone will not be deemed valid.
12.2 For cancellations (don Quijote/IEG schools) before the arrival date, there will
be a penalty of EUR 150 (Spain and Cuba), or USD 200 (Latin America) will
be applied of the advance payment.
12.3 For cancellations of the Spanish + Internship/Volunteer Program at IEG
schools in Spain and Latin America, any program at partner schools in
Latin America, or a private apartment or hotel reservation, there will be
a cancellation fee of EUR 500 | USD 600 for cancellations made 4 weeks
before arrival. For cancellations made four weeks or less prior to arrival, we
will charge the whole program price.
12.4 For Summer Camp Programs, a EUR 1,000 penalty will be applied to
cancellations made in the last four weeks prior to arrival.
12.5 In no case whatsoever will a refund be made for the cost of the program
or accommodation once the program has started (except if the refund
guarantee has been purchased).
12.6 Credit issued due to exceptional circumstances, is only valid for up to
12 months from the date of issuance. Once the 12 month period ends,
the student loses the right to the credit or refund. Credit is valid only
for the geographic region for which it was issued (i.e., credit issued for
Spain is not valid for programs in Latin America) and is nontransferable
to other students.
12.7 All refunds, under any circumstances, include an administration fee to cover
the administrative costs of processing a refund (see point 14.3), along with
the standard fee for reservation changes (9% + EUR 150 | USD 200) as
stated in point 8.3.
12.8 Refunds must be requested within 30 days of completion of the program
or cancellation. Once this period ends, the student loses all rights to request
a full or partial refund.
12.9 In the event of a cancellation or program reduction, original prices will be
applied. Promotions or discounts applied at the time of booking will be
obsolete. For example, if due to the length of the program, the student
received a discount at the time of booking, this will be lost upon cancellation.
12.10 Students who require any type of invitation letter to obtain a student visa
for their program and have to cancel due to denial of the visa, must send an
official, original, certified document directly from the embassy in question.
If this copy is not received by don Quijote, 100% of the cost of the program
will be charged.
12.11 See points 12.2, 12.4 and 12.6 for information about cancellations completed
after an invitation letter is issued. Students will incur the penalties described
in these sections along with the cost of sending the letter via express courier
if this option was selected.
12.12 For students who already hold visas, cancellations will only be considered
if the student provides proof of having left the country and once the visa
obtained through don Quijote is no longer valid. In addition, the cancellation
will only be valid upon the student’s return to their country of origin.
13. PREMIUM CANCELLATION GUARANTEE
13.1 This is our special cancellation guarantee if you are taking a program in
Spain, Costa Rica (Santo Domingo de Heredia), Ecuador or Mexico (Playa
del Carmen, Guanajuato and Oaxaca). This Premium Guarantee is offered
for 9% of the total sum of the full program invoice and is non-refundable.
Cancellation Guarantee must be signed and paid in full upon enrollment in
order to be valid.
13.2 The Premium Cancellation Guarantee allows for cancellation of all or part of
the program for any reason.
13.3 When a cancellation is made using the cancellation guarantee, don Quijote
will refund the cost of the program and accommodation if the program is
canceled any time between the arrival date and the end of the program.
The guaranteed refund does NOT include: the enrollment fee and services
already used at the time of cancellation. The price of the course and
accommodation will be charged for the week during which the cancellation is
made if the student makes the cancellation on a Monday, otherwise both the
week of cancellation and the following week will be charged. The cost of the
guarantee itself and 9% of the amount to be refunded (a minimum of EUR 65
| USD 90) will also be charged to cover administrative costs.
13.4 In order to cancel a language program, the student must give notice via e-mail
to email@example.com. The day after the e-mail is sent will be considered the
day the course has been officially canceled. Cancellation is only valid once an
e-mail has been received. For this reason it is important that the student is
certain that the e-mail has been received. The money will be returned within
30 days of the official cancellation date.
13.5 The cancellation guarantee is personal and nontransferable and is only valid
upon the student’s arrival at the school. Students who require and have
obtained a visa through don Quijote can buy the cancellation guarantee
but cancellations will be only considered once the student provides proof of
having left the country. In these cases 9% of the amount to be refunded will
be charged to cover administrative costs.
13.6 If a student enrolls for a program that is over 4 weeks long and uses the
cancellation guarantee, he/she should be aware that prices vary depending
on the duration of the program. For example, if a 12 week course is reduced
to 4 weeks, 4 week long course prices will apply.
14.1 Please refer to points 12 and 13 (cancellations).
14.2 Refunds will be granted and money transferred exclusively to the student
who booked the program or to the account from which payment was
completed. Refunds will never be granted to anyone other than the student
or the guardian who completed payment for the reservation.
14.3 All refunds include an administration charge of 9% (a minimum of EUR 65 |
USD 90). Refunds of less than EUR 100 will be paid via check (issued in Spain)
at no extra cost if the student is still in Spain. If the student is outside of Spain,
the refund will be paid by bank transfer and will include a minimum EUR 35
15. CUSTOMER SERVICE
15.1 Notwithstanding the provisions of this agreement excluding any legal obligation
or liability on its part, don Quijote will, in the event of a complaint made by
a student against an institution associated with don Quijote programs or
accommodations, endeavor to rectify the situation of the student involved,
provided the appropriate institution abroad was notified of the complaint
as soon as reasonably possible, and that the student exhausted all other
feasible resources to find a solution in the country involved.
15.2 Any complaints must be submitted in writing and within the first 24 hours.
This ensures that we can take care of the issue as soon as possible and
seek a quick resolution. Only complaints made during the student’s stay
have the right to any possible compensation, refund or changes. Any
complaints made after departure will only be accepted as suggestions in
order to improve our services.
16.1 don Quijote reserves the right to use all photos and videos taken during the
student’s stay. Students should be aware that they may appear in IEG’s or
partner’s promotional material, unless the student expressly states he/she
does not wish to appear upon arrival at the school.
17. PROTECTION OFPERSONAL DATA
In compliance with Spanish Law 15/1999, of December 13, regarding the
protection of personal data, don Quijote would like to inform you that your
personal information will be stored in a database (for which Ideal Education
Group, S.L. is liable and responsible), and used solely for the commercial and
operational purposes of the company. By accepting these general conditions,
you consent to the use of your personal information for the above stated
purposes. You have the right to request that we inform you of your right to
access, correct or cancel such information within the established terms of the
prevailing legislation, by writing to the address: Gustavo Fernández Balbuena
11, 28002 Madrid, Spain.
18. Conditions of our triple guarantee
There is no risk in choosing a don Quijote/IEG Program because you’ll get the
best program at the best price!
1. 100% Price Guarantee - In order to qualify for the price guarantee
(applicable to Spanish language programs only, accommodation is excluded),
the price of the second program must be at least EUR 10 less than don
Quijote/IEG’s published price AND the two programs must be comparable.
Definition of comparable in this context: programs located in the same
city, an equal amount (or more) of Spanish language instruction time, the
same (or fewer) number of maximum students per class, The same quality
of instruction. don Quijote reserves the right to disqualify certain programs
where the quality of instruction may be questionable. Instruction quality is
determined by several factors including teachers’ qualifications, years in
business, international recognition and qualifications. Simply include a copy of
the third party price list or a link to a website where its prices are in print. As
long as the program is equivalent to our program we will honor the price of
the third party organization and take an additional 20% off your enrollment
2. Satisfaction Guarantee - Your satisfaction is our main concern. If
upon arrival you are not satisfied with any of our services, notify the school
in writing within 24 hours of your first course day (this applies to problems
that may occur during your stay as well); we will respond to your complaint
or request within 2 working days. If you still feel that our services are not
in accordance with the brochure description, we will discuss the issue with
you with 2 possible outcomes: we will either agree that the services provided
have not met our guarantee and will refund your course and accommodation
expenses; or if we do not reach an agreement, we will allow an independent
arbitrator appointed by the regional Spanish government to determine if the
situation warrants application of our money back guarantee.
3. Cancellation Guarantee - When you purchase our premium
cancellation guarantee, you protect yourself against the unexpected events
that may cause you to cancel your program. For full details see point 13 of
these general conditions.